Legal
Refund & Cancellation Policy
Last updated: 2026
1. Before work has started
If you change your mind within 24 hours of payment and we have not yet begun preparing your report or held your consultation, you receive a full refund. Email spujahgrow@gmail.com with your order email and we will process it.
2. After work has started
Once your decode has been prepared, or your consultation has taken place, the service is considered delivered and is non-refundable. This is because each report is created individually for your property or birth details.
3. Consultations — cancelling and rescheduling
You may reschedule once at no cost with at least 24 hours' notice. Cancellations with more than 24 hours' notice and before any report work has begun are refunded in full. Missed appointments without notice are not refundable.
4. Digital guides and ebooks
Free guides carry no charge. Paid digital downloads are non-refundable once the download link has been sent, as required for instantly delivered digital goods.
5. If something goes wrong
If your 48-hour report is not delivered within 48 hours after we receive all required details, you are entitled to a full refund. If a delivered report is incomplete or does not match what you ordered, contact us within 7 days; we will correct or re-issue it, and where we cannot resolve it we will refund that service in full.
6. How refunds are paid
Approved refunds are returned by Stripe to the original payment method in USD, normally within 5–10 business days depending on your bank. We do not charge a processing fee.
7. Contact
Refund requests and questions: spujahgrow@gmail.com · WhatsApp +971 58 556 5111.
See also our Terms of Service and Privacy Policy.