Something needs fixing? Open a ticket and it gets tracked.

Tickets are logged with a reference and answered in writing within 24 hours, 7 days a week. Use this for a payment question, a report you're waiting on, access to a guide, a booking change, or anything on the site that isn't working.

To move faster: include the email address used at the time of the payment or the request, and the date. That's what the record is searched by.

For a question about which session to take, use the enquiry page instead — that goes to the consulting desk rather than the support desk.